About Download Ameyo
Report: It will provide details on the holistic data for video chats handled in the system with parameters like Video Chat Time, Campaign Name, Lead Name, Customer Talk Time, etc.Agent Productivity Report for Video: This report will give comprehensive data on the agent’s overall performance and efficiency in a particular selected time frame. Abandon ACD Video Details Report: This report provides detailed information on all inbound or transferred to campaign video chats that have been abandoned at the ACD (queue). Ameyo Supervisor will have access to Live Monitoring with real-time stats refreshed after every 10 seconds.This enhancement will enable supervisors to have access to AQ monitoring and scoring and analyze the agent’s interaction with the customer and rate his performance based on various Administrator-configured parameters. Explore More Ameyo CE Platform → Preview attachments in Field Agent App The Ameyo Field Agent mobile application enables last-mile service/ collection use-cases for the business. This application is installed on the field agent's mobile phone, which often, is a very basic entry-level smartphone, with limited memory.In such scenarios, it can be very inconvenient to first download any attachments in the ticket and then remember to delete them once viewed, due to the limited storage capacity of the phone, as the field agents may lack the technical skills necessary. It can even be a compliance risk as the attachment may contain sensitive information.To overcome this potential inconvenience, Ameyo now enables agents using the Field Agent app to preview any or all attachments in the ticket, without the need to download them. Explore More Fusion CX → FB Messenger l Showing Chats from different pages of a single account There are businesses that have multiple brands under one Umbrella brand and are managing other brands under a single account. These businesses create multiple pages under a
Key features of the Download Ameyo that are enabled through these drivers include:
- Group Manager Login at Ameyo
- Ameyo Supervisor on the App Store
- Ameyo Mobile Agent APK for Android Download - APKPure.com
- Ameyo(Pro) Manual v1.5 - Free Download PDF
- Ameyo Care for PC / Mac / Windows - Free Download
- Masked Privileges (Change Password) - Ameyo
- Ameyo 4.13 Release Product Updates
Increased Visibility for Customer Leaving a Mark Customize to your Needs Modernize Your Help Desk System With Self-Service Options Self Service Let customers solve easy queries at their end with ease. Ameyo empowered Awash Bank with an end-to-end system Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience Yohannes Tsegaye Director, Customer Experience Directorate | Awash Bank Ameyo is a feature-rich solution with several integration capabilities We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission. AlHashem Contact Center Manager We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.Thanks a lot for the Wonderful Product.Special Thanks to the team for patiently handling our request & delivering
