About Automatic calling
Calling services. 1 Sign in to Control Hub, and go to . 2 From the Add users drop-down, select Manage user by CSV. 3 Click Download CSV to download the existing users' data. 4 In the downloaded CSV file, set the current Calling subscription to FALSE, and the new Calling subscription (where the users are moved) to TRUE. Do this for all users in the CSV file, to move to the new Calling subscription. 5 After you save the file, click Choose a file, select the modified file, and click Open. 6 Click Upload. The CSV file uploads and creates your task. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage Tasks in Cisco Webex Control Hub. Move Calling user subscription using automatic license template To change license assignments for existing users in bulk, use the automatic license template from the modify license template screen. If you attempt to move users from a suspended subscription to a new subscription using the automatic license template process, you experience the following: Loss of configuration data Failure to move users to the new subscription Can’t preserve the current Calling configuration. 1 Sign in to Control Hub, and go to . 2 Click the Licenses tab. 3 From the License assignments section, click Set up under the Organization-based licenses. 4 Click the Calling service. 5 Go to the Apply scope section, select Existing users, and perform the following selections: Uncheck the existing Calling subscription and recheck the new subscription. Uncheck the Preserve licenses for existing users option to remove the current Calling license and reapply the license against the new subscription. 6 Click Save. Move Calling workspace subscriptionMove Calling workspace subscription using edit license Use the Edit License option to change the license type for an individual workspace. An administrator can change the subscription plan for a workspace without impacting services for that user and the rest of the organization. 1 Sign in to Control Hub, and go to . 2 Choose a workspace to change the license. 3 Click Overview, go to the Calling section, and click . 4 Choose the Cisco Webex Calling service, and click Next. 5 Uncheck the current subscription, and then check the new subscription that you want the workspace to use. 6 Validate the changes and click Save. Move Calling workspace subscription using CSV
Key features of the Automatic calling that are enabled through these drivers include:
- Automatic Call Recording for Teams Voice Calls for Direct and
- PrankHotline - The Automatic Prank Calling app
- Automatic Call Distributor (ACD) - Phonexa
- How are calls automatically logged to Salesflare?
- 10 Ways the Automatic Azan Call
- Optimize Call Routing with Automatic Call
- Automatic Call, Predictive Call, Preview call - Caresoft
You can move a user or a workspace from one active Calling subscription to another without impacting the Calling services. Move Calling user subscription Move Calling user subscription using edit license Move Calling user subscription using CSV template Move Calling user subscription using automatic license template Move Calling workspace subscription Move Calling workspace subscription using edit license Move Calling workspace subscription using CSV template There are different scenarios where a customer or partner may need to move a Webex Calling user from one subscription to another. For example: A subscription change—a new subscription replaces a previously used subscription. To provide uninterrupted Calling services, a partner or customer must move a user or workspace from a Calling subscription to another before processing either a Calling cancelation or a suspended subscription. You can view and manage suspended licenses for individual users only through Control Hub. If you attempt to move users from a suspended subscription to a new subscription using the automatic license template or the CSV template, you experience the following: Loss of configuration data Failure to move users to the new subscription Can’t preserve the current Calling configuration. Personalized services such as voicemail, voicemail pin, number assignments, and all individual user call settings are lost when the Calling license is removed. Several methods exist to move a user or a workspace from one Calling subscription to another, from individual user or workspace subscription modification to bulk tools that allow subscription modification to all users or workspaces in an organization. Move Calling user subscriptionMove Calling user subscription using edit license Use the Edit License option to change the license type for an individual user. An administrator can change the subscription plan for a user without impacting services for that user and the rest of the organization. 1 Sign in to Control Hub, and go to . 2 Choose a user to change the license. 3 Click Summary, go to the Licenses section, and click Edit Licenses. The list of existing license details appear. 4 Click Edit Licenses. 5 Click the Calling service from the left, and uncheck the current subscription. 6 Check the new subscription that you want the user to use. 7 Validate the changes and click Save. Move Calling user subscription using CSV template Use the CSV template to alter the Calling subscription for users in an organization and move users from one Calling subscription to another without impacting
