About Webroot contact
Before continuing with your dispute, we recommend reviewing several other help options available to you. If you are experiencing a problem with your Webroot program, need to request a refund, or if you just have some questions that need answered, the list below will help guide you to the appropriate solution:Program Download and License RequestClick here for instructions on how to download and install your Webroot software, as well as your unique license code used for authentication. Automatic Renewal CancellationAs a convenience to our customers, Webroot will automatically renew your subscription when it is due. Use this form to opt-out of the automatic renewal program. Ask WebrootFind solutions and answers online to many of our most commonly asked questions. Contact Technical SupportSubmit a ticket to our Technical Support team and receive help and troubleshooting for your Webroot program. RefundsYou can request a refund for your Webroot software within 30 days of purchase.Hopefully you've been able to locate your answer by using the tools above. If you're still having an issue and need to contact customer support, please contact Webroot Technical Support.
Key features of the Webroot contact that are enabled through these drivers include:
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- Webroot Phone Number: Comprehensive Guide to Contacting Webroot
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If you have Webroot DNS Protection agents that are not updating to the latest agent version, this article will help. It contains instructions on checking the DNS Protection agent version and steps to force a stuck agent to update. Information regarding the latest version of the DNS Protection agent is displayed on the Business Release Notes page.+Checking the version of the Webroot DNS Protection agentYou can check the version of the Webroot DNS Protection agent using the Webroot Management console or directly from the device.Using the Webroot Management console Log in to the Webroot Management console. In the left nav bar, click Entities. Find and click the site to see a list of devices for the site. Click a device to display detailed information for that device. The Summary tab displays the DNS Protection Agent Version in the bottom right part of the page. Directly on the device Open Add/Remove Programs or Apps & Features. Scroll down and click Webroot DNS Protection Agent. The DNS Protection agent version is displayed. +Forcing the Webroot DNS Protection agent to update Stop and start the Webroot DNS Protection Agent service. The action of restarting the service results in the DNS Protection agent checking for updates and this will sometime force an agent to update. If that doesn't resolve the issue, move to the next step. Use the DNS Protection agent uninstall tool to remove the agent, forcing a fresh installation. Webroot created a tool to help remove the DNS Protection agent. After the agent has been removed, assuming the endpoint policy assigned has DNS Protection enabled and the device is connected to the internet, the DNS Protection agent will be re-installed within seconds. DNS Protection agent uninstall tool Click here to download the Webroot DNS Protection agent uninstall tool - DnsAgentCleanup.exe Running locallyThe tool can be executed on any device that needs the DNS Protection agent removed. Simply download it to the device, right click it and select 'Run as administrator'.Using Agent CommandsYou can run the tool remotely on multiple devices using Agent Commands in the Webroot Management console. Log into the Webroot Management console. In the left nav bar, click Entities. In the Sites & Groups list, find and click the Site name that contains the devices to send Agent Commands to. Check the boxes for the devices, then click the Agent Commands drop-down menu at the top of the screen. Select Run Customer Support Script, for the URL, enter (exactly as it appears): Agent commands are received and processed by devices as they check-in. For information on forcing a device to check-in, click here. If you need more help upgrading a DNS Protection agent, please contact Webroot Support. Powered by NOHOLD Inc. U.S. Patent No. 10,659,398All Contents Copyright© 2025
